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政务服务案例-京雄集团

案例展示
雄安政务服务中心
来源: 浏览量:8154 发布时间:2025-04-14 11:12:50
雄安政务服务团队以打造全国政务服务品牌为目标,以提升区域营商环境为宗旨,不断为服务中心的业务、服务、环境、制度、人员、信息化等各方面的优化升级方案,为公司打造顶级服务品牌提供运营保障!
体现雄安质量,打造全国样板
在雄安新区政务服务中心规划建设阶段,我司深度参与雄安政务服务体系顶层设计,主导完成服务流程体系构建与空间效能优化工程。随后,通过开展服务动线逻辑推演、功能分区耦合度分析及人机交互界面规划,打造政务样板大厅。自2018年起承接雄安政务服务中心服务外包项目,负责工商注册、社保经办、工程建设项目审批、社会事务等824类政务服务事项,共完成国家级、省级领导接待共计310次,年均办理业务量60840件次,形成覆盖企业全生命周期、项目建设全流程的"一站式"服务体系。2019年1月16日,京雄政务服务团队深度参与总书记第二次视察雄安新区重大政治接待任务,接受总书记检阅。
此外,我司还为雄安新区政务服务中心提供服务事项梳理及网办能力评估与维护等咨询服务,配合中心建设的"综窗智慧锦囊知识库"和"便民服务小红书知识库"收录标准化问答2409条,实现群众办事等候时长缩短至3分钟以内。同时,我司协助雄安新区政务服务中心打造企业服务中心,特色打造“周周看,家家到”服务,将一系列优惠政策带至企业。
我司立足雄安疏解北京非首都功能定位,依托京雄在北京及雄安政务服务资源优势,助力雄安新区政务服务中心开设“京雄同城化服务专区“,打造跨域服务标准化体系,京雄两地153项政务服务事项实现”双城一窗”办理。
京雄团队自承接项目以来,办事群众好评率达100%,收获锦旗39面,表扬信58封。今后,京雄集团将不断规范工作流程,提高雄安政务服务中心员工专业技术和服务水平,实现成为代表雄安质量的全球创新服务引领者的愿景。
雄安新区市民服务中心-政务服务中心简介
雄安新区政务服务中心,隶属于雄安新区党工委管委会,自2018年5月30日正式启用以来,一直是推进政务服务信息化、智能化、精准化、便利化的重要阵地。习近平总书记在2019年1月16日视察雄安政务服务中心时强调,要运用现代信息技术提升政务服务水平,让群众和企业“少跑腿”。遵循这一指示,政务服务中心不断深化改革创新,优化营商环境,为企业和群众提供更加高效便捷的服务。
2023年12月25日,政务服务中心迁至新址——容城县奥威路16号,标志着雄安新区政务服务迈入了全面、规范、高效的新阶段。新的政务大厅拥有四层,其中一、二层为综合服务大厅,三层为后台审批办公室,四层设有12345政务服务热线话务间。大厅设置了20个服务窗口,覆盖了投资建设项目、社会事务、不动产、公积金及便民生活缴费等多项业务,并新增了法律援助、公证、公安等功能。
雄安新区政务服务中心采用了许多创新举措,如“一会三函”审批模式,以及“一站式”审批流程,大幅简化了工程建设项目审批流程。此外,为了满足企业和群众24小时服务需求,还特别设置了独立的24h自助服务区,提供了包括营业执照打印、企业档案查询在内的多项便民服务。
为了更好地服务企业和办事群众,新区还组建了企业服务中心,通过集成线下自助办理区、网上智能客服、12345热线等多个服务渠道,形成服务矩阵,为企业提供全生命周期服务。特别是对于首批疏解的央企总部,如中国矿产资源集团,提供了积极有效的服务,帮助其顺利设立子公司。
雄安新区政务服务中心不仅是政务服务的重要平台,也是推动雄安新区高质量发展的关键力量。通过不断优化服务流程、创新服务模式,政务服务中心正助力雄安新区成为高标准、高质量的现代化城市新区。